Improve your relationships with your customers by using real time statistics and data on your performance for them. Delight your customers by improving your processes to deliver a better, tailored service to them.
Automate processes through a central database which brings maximum efficiency through using your key information and data. Ideal for product and supply chain management such as stock, purchasing, manufacturing and distribution, sales order processing, online sales, financials, human resources, and decision making.
Internal websites which enable you to share documents easily and securely – across your own employee network or with customers – improving all areas of your communications. Link to databases and control processes by designing your own systems which meets the specific needs of your organisation and its users.
As a Sage Business partner The One Point is able to integrate all Sage services into your business software and operations, from bookkeeping and payroll to VAT, stock management, HR and employee data to invoicing and making payments to customers.
Business management on the go – available anywhere and at any time, designed and built specifically to meet the operational needs of your organisation. Access ticketing systems, database lists and make informed decisions on the go.
Schedule messages to customers, clients and staff with automated SMS messaging. Communicate with customers and market your products out of business hours, set reminders and improve customer service. A way of always keeping in touch with those you want to.
Gain a full understanding of how well you are serving your customers
Our support will help you understand how your customers view your service, providing clear data on how quickly you respond to their needs as all calls and issues and actions are logged, enabling you to identify issues and take action to improve.
Have all the information on your business at hand to improve efficiency, marketing and sales
Databases can be tailored to ensure they provide the most beneficial and relevant statistics to your organisation, making a massive difference to marketing or sales planning. We have relationships with some of the largest datahouses in the UK and can help you obtain the information your business needs – putting you in contact with directors and decision makers.
One single point of contact for all your managed IT, Telecoms, Mobile and Digital Services
Why have multiple providers of technology at your business when you can have one point of contact and one dedicated team to meet all of your needs. Turning to The One Point will bring greater efficiency to your business as our completely bespoke solutions are dedicated to ensuring the most efficient running of your business.
We’re accredited by the biggest names in technology
Microsoft, Apple, Sage, Dell, IBM, 02, BT, KCOM, NEC, and Ofcom are all amongst the leading technology companies and organisations to have accredited our work as suppliers, giving our customers the assurance that our services meet the highest of standards.
At The One Point we take great pride in our extraordinary level of customer service and satisfaction. We are always prepared to go the extra mile for every customer to save them money, time and become more profitable through technology. Our priority is always to delight customers with our expertise and our passion.
We know a speedy response to each and every technical issue – no matter how big or small - is key to our customers. As such we pride ourselves on our response times – getting the job done with an average response time under 1 hour. Our Technical Support Desk is manned 24 hours by a team of qualified, full-time employees, whilst our mobile field engineers are equipped to attend your premises, covering the entire UK from Aberdeen to Southampton and Hull to Liverpool - and everywhere in between.
The One Point is trusted as accredited partners by the biggest names in IT Services & Support, Voice & Data Communications and Digital Services. These include Microsoft, Sage, Dell, IBM, 02, BT, KCOM, NEC, Ofcom. We are an approved supplier to the NHS and in the top 5% of Microsoft Partners in the UK for IT.
Need constant visibility of your performance and processes? From anywhere, on anything?