Delivery Policy

What are your delivery charges?

FREE OF CHARGE to standard UK addresses – this includes packing and postage. Should your product not qualify for FREE delivery this will be clearly shown at checkout, before and after confirmation of your order. (NB All prices include VAT at current ruling rate.)

When do you deliver?

Standard delivery is by courier, within five working days of your order, with delivery between 9am and 5.30pm. If any products you've requested aren't in stock, we'll email you to let you know. (Costs shown are per delivery address, per delivery day.)

Where do you deliver?

We deliver to all postal areas in the UK, including England, Wales, Scotland and Northern Ireland. Delivery to addresses on islands or in remote areas of the UK mainland may take a little longer than our usual delivery times. If we believe that the delivery address you've given may not be not secure (for example, if it's a communal postal address or PO Box), we may contact you to make alternative arrangements. Customers outside the UK please contact Customer Service at help@theonepoint.co.uk  with details of the products you'd like to order, so that we can send you a shipping quotation.

What if I'm not in when you deliver?

Deliveries are usually made on Mondays to Fridays, between 9am and 5.30pm. If the recipient isn't in, our courier will leave a card confirming that they've tried to deliver your parcel. Please call the contact number on the card to either agree a convenient delivery time or arrange collection directly from their depot. After three failed delivery attempts your items will be returned to our warehouse.

What if only part of my order has arrived?

If there are any items missing from the order (as detailed in your order confirmation email), please contact customer services on help@theonepoint.co.uk or phone us on 0800 027 1111, so that we can sort this out for you.

Contact Us
If you have any questions about the delivery of your item, contact us.




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