Microsoft say Surface Pro 3 battery patch is on its way

Monday 22nd of August 2016 in IT by Kerry Owston

Surface Pro users who have recently had the headache of dealing with a rapidly draining battery will soon be issued with a patch that fixes the problem. Microsoft has worked out that the issue is not hardware related and are testing a solution right now. They are in the quality assurance phase of testing the fix right now and advise customers to not switch their devices.

Surface Pro 3 patch on its way

The following is a statement issued by Microsoft:

“Thanks for your patience as we’ve worked through the details here. We can now confirm that this Surface Pro 3 battery capacity question is not a hardware issue, but one that can be addressed with a software update. Our team has been working on and is now testing, an update that will address this. We’ll publish the update as soon as it has passed our quality assurance process. For now, you should not consider replacing your device as an update is pending.

Thanks again for your input on this. We appreciate it and we’ll share more when the update is ready.”

Some Surface Pro users are concerned that the patch is coming to them too late and that their battery may be unusable before the patch is available. Microsoft is yet to confirm if they are to reimburse costs for any customers who are forced to replace their hardware as a result of this software fault.



 


 


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