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Our IT Support apprentice Jacob Hodgson passes ITIL Business Processes module

Posted on Apr 30, 2018.

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Our IT Support apprentice Jacob Hodgson has passed another Microsoft modules. The ITIL Business Processes is the third module passed in recent weeks, alongside Microsoft Mobility and Devices, Microsoft Cloud Services.

These modules will count towards him achieving a Microsoft MTA certification. This is to be completed with our apprenticeship and training partner Baltic.

During his time as an apprentice at The One Point, Jacob has had the opportunity to get hands-on experience working with real-world challenges brought to us by our customers. A big part of this opportunity is a chance to gain a qualification as he supports our customers answering calls and responding to tickets on our helpdesk, in doing so he has encountered a wide range of challenges.

Well done Jacob!

Business Assessment

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