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Samsung Galaxy Note 7 owners told to turn off device

Posted on Oct 11, 2016.

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Samsung has received new reports of the Galaxy Note 7 catching fire and have urged device owners to turn their phones off while they investigate. The South Korean company said in a regulatory filing Tuesday that it has made a final decision to stop production of the Galaxy Note 7 for the sake of consumer safety..

After complaints of exploding batteries Samsung recalled 2.5 million phones in September. The phones were replaced with devices that Samsung had assured their customers were safe. However, it is now these replacement phones that are catching fire.

Samsung has said "Because consumers' safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place. Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device and take advantage of the remedies available".

The problems with the device are considered to be a catastrophic product fail that will seriously damage Samsung’s competitive position in the smartphone market. This has come at a crucial time for the technology firm as they had been making a comeback against their rivals.

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