It can be an extremely confusing and daunting process when you choose to move to a new mobile provider. In the UK, we definitely are not short of choice when it comes to mobile providers, but it’s exactly that reason as to why most people wouldn’t even know where to start if they decide they’re not getting everything they need or want from their current provider. We have put together a step-by-step guide for choosing a new mobile provider in the hopes that we can help make the process simpler and more enjoyable.
- Company Reputation
It’s important to consider the reputation of the mobile provider. The length of time the company has been running successfully shows they receive good and regular custom. Also, take in to account customer reviews.
- Customer Service
You want a company that is very customer based. If they pride themselves on great customer service and reviews from current customers of the company match-up, this is a good sign. You want a provider that will available as and when you need them, providing friendly and helpful staff that can solve any problem with great a great customer service attitude.
Costs are more of a personal detail, but you need to make sure you’re getting the most out of the best deal you can get. Examining the costs in detail is extremely important to ensure you can afford your mobile phone bill every month.
- Length of Contract
Making sure you know the length of the contract the mobile provider is offering is extremely important. They could be offering you an amazing deal for the best and newest phone on the market but the contract length could be 2 years long; this way you’re trapped with all sorts of hefty penalties if you decide you want to change your phone a year later. O2 are offering greater flexibility with their contracts.
- Network Coverage
It is important to ensure that the network coverage is as wide range as you will need it to be. You don’t want to be restricting yourself to where you struggle to get signal everywhere you need it. You want to keep your eye out for 4G LTE network connectivity, which is one of the most optimised services available.
- The Handset
Choosing the device you want with the right network provider is obviously a crucial decision. You want to make sure the device is the right fit for you when it comes to performing tasks for business and leisure.
- International Options
If you travel/leave the country often for business, then you need to consider the international options the network provider offers. Most providers have the option to call and text abroad, but the costs can be very high and cause a shock when you check your bill back at home. So keep an eye out for international texts and calls that are affordable. O2 enable you to use your UK minutes, texts and data in Europe, and offer 'International Sims' to call abroad for 1p a minute.
- Replacement Insurance
Always be prepared to pay for insurance on your phone. If you have your phone on you 24/7, there is a very high chance your phone will get damaged or lost as some point, so you will be relieved having that security there with the right network provider if anything was to happen to your mobile device.
If you plan on your device storing valuable data on it, such as email, texts, and access to cloud software, it is extremely important to find a provider that has a great track history of security, and offer a wide range of personalised security options for your device.
We know that choosing a new mobile provider is not a simple task, but as long as you are aware of all of the needs you need from the provider and on your device, the answer will come to you naturally. O2 offer a 'Help Me Choose' system on their website and The One Point offer a free mobile bill review.