Telecoms & VoIP.
Telephone services for the modern business to help you work from anywhere. Unify all your offices, mobile users and home workers into one single solution, making savings through cheaper calls and internet-based connections.
VoIP
Free or very low cost telephone calls made over a broadband Internet connection, meaning your staff can call anywhere, no matter where they are based and from the same single number. Enables hot-desking, home office working, conference calling, call centre and call recording facilities.
Call Centre
We provide effective call centre solutions to help you process inbound and outbound calls efficiently, helping plan staffing levels to meet calls demand, measuring calls queues to improve response times, and recording and storing calls for future reference and training, with real-time stats on marketing campaigns
Call Recording
Review and monitor staff performance and provide proactive training support to improve customer service. Also have a record of transactions agreed over the phone, choosing to record all calls or by specific users in your organisation.
PCI Compliance
Complying with payment card regulations is a must for any company accepting card payments. We’ll make it easy to stay up to date with your responsibilities over data protection with regards to cardholder information, avoiding penalties and loss off customer trust.
Fibre and Broadband
As an alternative wholesale provider and installer of telephone lines and connectivity throughout the UK, The One Point can offer install services including fibre and wireless broadband, including in Hull where we are a real alternative to KCOM lines and calls via our wholesale agreement.
Cheaper Lines & Call Packages
Our customers save a minimum of 31% when switching to our telephone lines and calls packages, as we listen and understand the call volumes of the business, suggesting packages which best suit them. This saving is calculated based upon combined line rental and call charges, with some customers saving more than 50%.
Why work with us?
The best calls package and service, no matter where you are based
As we are major partners with all telecommunications networks and suppliers, and as independent advisors, we can offer the best deals and price plans along with the latest telephone and mobile technology that no other business communications company can.
Complete control of how your telephone systems work to suit your needs
We offer a completely customised phone network system and numbers. Make a memorable number or use a specific city code, no matter where you are based. Sync all work contacts to mobiles or use your work number when calling from home or mobile. We hold a massive list of numbers for you to look through and consider.
No matter what the job, it’s no problem for our team
Our experienced team can design, install and maintain all types of telephone systems. If your organisation is on the move our engineers can 'lift and shift' all makes and models of telephone systems, out of hours to avoid disruption of working schedules. We can link multiple sites and supply all accessories from headsets to door entry and control systems.
Dedicated support 24 hours a day, 365 days a year
No matter what time the technology problem and no matter what the issue, our award-winning customer service, technical support and engineering teams provide full network management to remote backup and disaster recovery.
Our Values
Helpful
At The One Point we take great pride in our extraordinary level of customer service and satisfaction. We are always prepared to go the extra mile for every customer to save them money, time and become more profitable through technology. Our priority is always to delight customers with our expertise and our passion.
Responsive
We know a speedy response to each and every technical issue – no matter how big or small - is key to our customers. As such we pride ourselves on our response times – getting the job done with an average response time under 1 hour. Our Technical Support Desk is manned 24 hours by a team of qualified, full-time employees, whilst our mobile field engineers are equipped to attend your premises, covering the entire UK from Aberdeen to Southampton and Hull to Liverpool - and everywhere in between.
Trusted
The One Point is trusted as accredited partners by the biggest names in IT Services & Support, Voice & Data Communications and Digital Services. These include Microsoft, Sage, Dell, IBM, 02, BT, KCOM, NEC, Ofcom. We are an approved supplier to the NHS and in the top 5% of Microsoft Partners in the UK for IT.
