Your privacy is important to us. This privacy statement explains what personal data The One Point Limited collects from you, through our interactions with you and through our products, and how we use that data.
The One Point offers a wide range of managed technology services including IT Support, Data Back Up, Cloud Hosted VoIP, Telecommunications, Call Recording Storage, Email, CRM, Mobile Apps, Mobile Phones, Mobile Device Management, Broadband and Internet Connectivity and Network Management.
Personal Data That We Collect
The One Point collects data to operate effectively and provide you the best experiences with our products and services. You provide some of this data directly, such as when you create an account, administer your organisation’s account, submit an enquiry via our website, meet with a member of our sales and marketing or engineering teams or contact us for technical support. We may also get some of it by recording how you interact with our products by, for example, using technologies like cookies (see below regarding cookies).
Cookies and IP Address Tracking
You can set your browser to not accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
We also use IP Tracking to monitor businesses and organisations that visit our website. The information we receive from this service contains no personal information.
How We Use Personal Data
The One Point uses the data we collect to operate our business and provide you with the products and services we offer, which includes using data to improve our services and personalise your experiences. We also may use the data to communicate with you, for example, informing you about your account, security updates and new product information. We may also use and retain your data to assist our sales cycle (i.e. Financial Information or Credit Reference Agencies).
Reasons We Share Personal Data
We share your personal data with your consent or as necessary to complete any transaction or provide any product you have requested or authorised. We also share data with affiliates and subsidiaries controlled or associated with The One Point; with vendors contracted correctly to work on our behalf; or when required by law or to respond to a legal process; to protect our customers; to protect lives (in the case of lone worker); to maintain the security of our products; and to protect the rights or property of The One Point. The One Point will not engage in the sale of your data to an unrelated party. In the event that we feel any request for contact would be better served by one of our sister companies (such as IT@Spectrum Limited or Think 360 Limited), we will pass information to them to fulfil that request. For example: if an enquiry for our services is made and a more suitable company, based on location or expertise is identified, that company will make an initial contact with you.
How to Access & Control Your Personal Data
You can request to view, edit or delete your personal data by completing our online contact form stating your valid reason for your request. You can also opt out from receiving interest-based communications by completing our online contact form stating your preferences for contact or opt out completely.
Notice to End Users
Many products and services supplied and managed by The One Point are intended for use by organisations correctly contracting with us for service but may be administered for you by your organisation. Your use of these products and services may be subject to your organisation's policies, if any. If your organisation is administering your use of these products and services, please direct your privacy enquiries to your administrator. The One Point is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.
If you use an email address provided by an organisation you are affiliated with, such as an employer or school, to our services, the owner of the domain (e.g. your employer) associated with your email address may: (i) control and administer your online services account and (ii) access and process your data, including the contents of your communications and files.
The One Point take the security of any personal information that we hold incredibly seriously. As well as ensuring our internal systems and databases are protected through best-practice techniques, we also hold many certifications demonstrating our competency in maintaining the highest levels of security standards. We are happy to share this information upon request.