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The One Point win Customer Focus award at HDM Business Awards

Posted on Mar 12, 2021.

We are delighted to announce that we are winners of the Customer Focus Award at this year’s Hull Daily Mail Business Awards!

“Excellence through adversity was toasted as Hull celebrated its business heroes in a year like no other.”

About the Hull Daily Mail / Hull Live Business Awards:

The Hull Daily Mail and Hull Live Business Awards celebrate the very best of business across the city and East Yorkshire.

It gives companies of all sizes - from pioneering start-ups to the powerhouses which drive the region’s economy - a chance to be recognised and be proud of the work they do.

Across all categories, the award finalists, selected in a year like no other, celebrate those who have shown resilience and determination in the face of adversity. The judges this year had to select finalists with powerful stories from the region’s companies that are set to make 2021 one of the toughest judging tasks in their two-decade run.

About the Customer Focus Award:

The managed technology provider prides itself on its Single Point of Contact service, understanding the importance of customer experience.

It has ‘countless’ processes in place to monitor mood, satisfaction and gathers feedback from customers, aware they offer the best insights.

Strategies have been specifically adopted to encourage customer engagement, while training encourages the development of soft and hard skills so customers feel supported and the best service can be provided.

The “high-quality responsive service” has been tailored accordingly, “offering the support and flexibility to get the best results for their business”.

Mobile usage reporting has been developed to avoid bill shock, warning of additional spend, leading to high satisfaction levels.

Huge thank you to Hull Daily Mail / Hull Live for hosting a fantastic virtual awards ceremony and congratulations to all of the other winners and finalists!

Business Assessment

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