Frequently
Asked Questions
What should I look for in an IT support company?
When looking for an IT support company, it's essential to consider the services they offer. Most companies provide a range of services, including help desk support, remote support, and on-site support. It's also important to consider the company's size, as some companies are small while others have large global networks.
Another factor to consider is the company's reputation. You want to be sure you're working with a reputable and trustworthy organisation. A great way to do this is to see case studies and testimonials from previous projects.
Another great hallmark of a good company is accreditations and trust marks. The One Point has been awarded ISO27001, is a Microsoft Double Gold Partner and is certified with Cyber Essentials Plus accreditations. We are a company trusted by organisations such as the NHS, where we hold approved supplier status.
Can you help my business become cyber essentials certified?
The most successful businesses are protecting their sensitive data, especially when it comes to cyber-attacks. The Cyber Essentials certification process is designed to ensure that your business has crucial levels of protection in place.
We can help your business achieve Cyber Essentials certification. This will open you to new opportunities with companies that are only permitted to work with organisations with robust security due to their own industry regulations.
Your team will also benefit from learning to make the most of practices vital to staying safe in the office or off-site. This prevents mistakes that can lead to devastating ransomware attacks.
What does it mean to be a Microsoft Gold Partner?
A Microsoft Gold Partner is a company that has been certified by Microsoft as having superior expertise in delivering Microsoft solutions. To become a Gold Partner, companies must pass a series of rigorous tests on their technical competency and business practices. Additionally, Gold Partners must maintain high levels of customer satisfaction and loyalty. When you buy products and services from a Gold Partner, you can be assured that you are receiving quality expertise and support on the Microsoft technologies your company depends on.
In addition to being recognised as an industry leader in delivering successful business solutions on top of Microsoft technology, a Gold Partner must also have a long-term commitment to invest in training their employees.
What is better for a small business, managed IT Support or an in house team?
From our point-of-view, out of these two, managed IT Support is more suitable for a small business. The main reason is that it will help the SMB to focus on other important areas of their businesses without having to waste time on setting up and maintaining their IT infrastructure.
The decision to outsource this task should be taken if you cannot find the right skillset in your organisation. This strategy also gives access to exclusive intelligent services and offerings plus saves time and money by using external resources with high-value skill sets. But remember never to choose an option just because it seems cheaper. Other significant factors include managing cybersecurity threats, etc.
At The One Point, we offer a team with experience and training in an extensive range of business types and commonly faced problems. So while an in-house team may be able to solve these trivial matters, our teams' experience means we can do it faster. This means less downtime and, most importantly, higher cost saving for your business.
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