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The One Point Scores 9.5 out of 10 in Customer Satisfaction Survey, the highest in the UK channel

Posted on Mar 30, 2016.

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O2 Customer excellence award

We are celebrating at The One Point after learning that we have achieved a massive 9.5 out of 10 in the first Customer Satisfaction Survey this year – topping the charts in the UK.

 

Martin Lauer, MD of The One Point said; “As a company we have worked really hard in all customer service areas and it is great to see the hard work paying off.  In the Mobile division, it has proved tricky trying to work out what a customer needs in terms of contact without smothering them, whilst ensuring we provide responsive and helpful advice at the right times.  We have developed a CSI Team that is dedicated to our mobile customers. We understand that this is a journey and not a destination, so the hard work continues – but to get some good feedback is a really big achievement and a pat on the back for the helpdesk team.”

 

He added; “The One Point are one of few Direct Exclusive O2 Partners in the UK.  In a world of mobility having such a tight relationship to the least complained about UK Mobile Network means a fantastic fit between a much loved global brand and expert technical delivery.”

 

In November 2015 The One Point were recognised for MDM delivery too at the Global SOTI Awards Ceremony in Toronto, Canada.

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