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We're recruiting - IT Helpdesk Analyst

Posted on Apr 21, 2021.

Company description

The One Point is an industry-leading and award-winning managed technology provider, giving organisations of all sizes - across all sectors - a Single Point of Contact (SPOC) for all of their technology needs.

Job description

Are you looking to start your IT career within a rewarding and supportive company?

We are looking for 2 IT Helpdesk Analysts (1st and 2nd Line) to join our team!

You will work full-time within our Technical Support Team with your priorities being:

  • Taking inbound calls
  • Making outbound calls
  • Dealing with support requests
  • Implementing 1st time fixes

We are situated in Hessle with access to public transport links with various bus stops close by should you require these. On-site parking is available.

You will deal with various types of situations, ranging from a password reset, to business critical requests. Therefore, a willingness to adapt and remain focused is key.

Qualities
  • Excellent communication
  • Great phone manner
  • Ability to work as part of a team
  • Work well under pressure
  • Great customer service skills
  • Passion for IT and Technology
  • Enthusiastic
  • Confident
  • Helpful
  • Self-Motivated
Desired skills
  • Experience with Microsoft 365 (Exchange Online, Office Apps, Azure)
  • Experience with Windows Server, including basic functionalities (Active Directory, Group Policy, Hyper-V)
  • Understanding of Networking (DHCP, DNS, IP Adressing)
  • Understanding the best practices of Cyber Security (AV, VPN, Encryption)
  • Understanding the features of Windows 10, including their functionality across the different versions
  • Confidently troubleshoot a variety of infrastructure/setups
  • Understanding of Telecoms, Mobile, VoIP, Including their connectivity
Benefits
  • Statutory Pension Scheme
  • Company social events
  • Bike to work scheme
  • On-site parking
  • Modern working environment with Air Conditioning
  • Holidays 29 days (including your birthday and statutory bank holidays) - these days increase with tenure of employment
Experience

IT Support: 1 year (preferred)

Salary

£18,000 - £22,000 per year (Depends on skill level and experience)

This job role could potentially be temporarily remote due to COVID-19.

To apply, please submit your CV to info@theonepoint.co.uk.

Business Assessment

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