Across all categories, the awards finalists, selected in a year like no other, celebrate those who have shown resilience and determination in the face of adversity. The judges this year had to select finalists with powerful stories from the region's companies that are set to make 2020 one of the toughest judging tasks in their two-decade run.
The award we are listed for is the Customer Focus Award alongside Cobus Communications.
Here is how the Hull Daily Mail Business Awards have described our entry:
The managed technology provider prides itself on its Single Point of Contact service, understanding the importance of customer experience.
It has ‘countless’ processes in place to monitor mood, satisfaction and gathers feedback from customers, aware they offer the best insights.
Strategies have been specifically adopted to encourage customer engagement, while training encourages the development of soft and hard skills so customers feel supported and the best service can be provided.
The “high-quality responsive service” has been tailored accordingly, “offering the support and flexibility to get the best results for their business”.
Mobile usage reporting has been developed to avoid bill shock, warning of additional spend, leading to high satisfaction levels.
The One Point shares celebrations, charity events and expos with clients, or lays on for them.
The self-developed CRM system also allows clients to use it as a software as a service product on any device.
We can't wait to attend the awards night which subject to Covid-19 restrictions is set to be held at the DoubleTree by Hilton Hotel in Hull on March 11, with BBC Breakfast presenter Louise Minchin to host.