We're recruiting - IT Helpdesk Analyst

Company description

The One Point is an industry-leading, award-winning managed technology provider, giving organisations of all sizes - across all sectors - a Single Point of Contact (SPOC) for all their technology needs.

Job description

Are you looking to start your IT career within a rewarding and supportive company?

We are looking for 2 IT Helpdesk Analysts (1st and 2nd Line) to join our team!

You will work full-time within our Technical Support Team, with your priorities being:

• Taking inbound calls
• Making outbound calls
• Dealing with support requests
• Implementing 1st-time fixes

We are situated in Hessle with access to public transport links with various bus stops nearby should you require this. On-site parking is available.

You will deal with various situations, ranging from a password reset to business-critical requests. Therefore, a willingness to adapt and remain focused is critical.

Qualities

• Excellent communication
• Great phone manner
• Ability to work as part of a team
• Work well under pressure
• Great customer service skills
• Passion for IT and Technology
• Enthusiastic
• Confident
• Helpful
• Self-Motivated

Desired skills

• Experience with Microsoft 365 (Exchange Online, Office Apps, Azure)
• Experience with Windows Server, including basic functionalities (Active Directory, Group Policy, Hyper-V)
• Understanding of Networking (DHCP, DNS, IP Addressing)
• Understanding the best practices of Cyber Security (AV, VPN, Encryption)
• Understanding the features of Windows 10, including their functionality across the different versions
• Confidently troubleshoot a variety of infrastructure/setups
• Understanding of Telecoms, Mobile, VoIP, Including their connectivity

Benefits

• Statutory Pension Scheme
• Company social events
• Bike to work scheme
• On-site parking
• Modern working environment with Air Conditioning
• Holidays 29 days (including your birthday and statutory bank holidays) - these days increase with tenure of employment

Experience

IT Support: 1 year (preferred)

Salary

£18,000 - £22,000 per year (Depends on skill level and experience)

This job role could potentially be temporarily remote due to COVID-19.

To apply, please submit your CV to info@theonepoint.co.uk.